Frequently Asked Questions

Where are your products coming from?

Our products are formulated, designed, and manufactured in Canada.

Where do you ship?

We currently ship internationally. Shipping and customs costs will vary depending on your location.

What is your return policy?

If you have any issues with a Decode product you’ve purchased, please email us at and we will do our best to help you out.

Do your products have fragrance?

Decode products use only naturally derived scents – no synthetic fragrances here. Our deodorants and bar soaps are available in Citrus Vetiver or Lemongrass Sandalwood fragrances, and the rest of the line is gently scented (never overpowering) to leave you feeling clean and fresh.

Are your products safe for sensitive skin?

Absolutely! Because our products are formulated with clean, natural ingredients and no harsh chemicals, they usually work great for sensitive skin types. If you’re unsure, we always recommend patch testing before using products all over the body.

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